Privacy Policy of EMultiservices Ltd
Effective date: 01 January 2026
1. Who we are (Alexandri Gutierrez)
EMultiservices Ltd (“EMS”, “we”) is the data controller under this policy.
• Registered address: 333 Walworth road. Elephant Passage. Unit F. SW17 7LS
• Email: info@emultiservices.com
• Telephone: 07438 769 555
If you have questions, contact us.
2. What this policy covers
Explains how we collect and use data when you:
• visit our website,
• contact us (WhatsApp, social media, telephone, email),
• participate in groups/communities,
• purchase services (administrative support, information sessions, marketing/community services), participate in events,
• request referral/guidance to independent professionals.
3. Personal data we collect
We may collect:
• Identity and contact: name, email, phone, username/social media.
• Basic data: country of residence, language.
• Service data: appointments, history, communications.
• Documents: only if necessary (e.g., letters, forms). Avoid sending passports/BRP via public channels.
• Payments: transaction references and payment status (we do not store full card details if processed by third parties).
• Technical data: IP, device/browser, cookies, analytics.
• Marketing preferences: subscriptions/unsubscribes.
4. Where we obtain data from
• Directly from you (forms, DMs, calls, group messages).
• From website cookies/analytics.
• From third parties authorised by you (e.g., an independent professional representing you).
5. How and why we use your data (purposes and legal bases)
- Respond to enquiries and provide administrative services
• Basis: Contract and/or Legitimate Interest
- Book and manage appointments
• Basis: Contract
- General information and community moderation
• Basis: Legitimate Interest
- Service messages (non-marketing)
• Basis: Contract or Legitimate Interest
- Marketing (where applicable)
• Basis: Consent or soft opt-in where applicable; you may unsubscribe
- Referral to independent professionals (if requested)
• Basis: Consent (or Contract if part of the service)
- Security, fraud prevention and compliance
• Basis: Legitimate Interest and/or Legal Obligation
6. Marketing preferences
We will only send marketing via email/SMS/WhatsApp where permitted and in line with your preferences. You may opt out at any time:
• “unsubscribe” where available,
• by replying STOP,
• or by emailing info@emultiservices.com
7. Who we share data with
We may share with:
• Payment providers (e.g., Wise).
• IT/hosting/email/analytics/security providers.
• Booking/CRM tools.
• Independent professionals (e.g., regulated solicitors) only if you request referral or authorise data sharing.
• Authorities where required by law.
8. International transfers
Some providers may process data outside the UK. We apply appropriate safeguards (e.g., adequacy decisions or contractual agreements).
9. Retention
We retain data only as necessary, typically:
• Enquiries: [12–24] months from last contact.
• Service records: [6] years (accounting/contracts).
• Marketing: until you unsubscribe or consent is refreshed.
• Moderation records: as needed for safety and disputes.
10. Your rights
You may request:
• access,
• rectification,
• erasure,
• restriction or objection,
• portability,
• withdrawal of consent (where applicable).
Contact: info@emultiservices.com
11. Complaints
If dissatisfied, contact us. You may also complain to the ICO (Information Commissioner’s Office).
12. Cookies
We use cookies for functionality and analytics. See Cookie Notice: [link].
13. Children
We do not target services to individuals under 18. If you believe a minor has provided data, contact us.
14. Changes
We may update this policy. The current version will be published with a new date.